Terms and Conditions

Last updated: July 2026

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://sweetsoursauce.com website (the “Service”) operated by Web Design (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Services Sweet Sour Sauce provides consumer psychology consulting services, including The Playbook, The Audit, and The Blueprint. All services are delivered remotely as written documents via email.

2. Payment The Playbook is purchased directly online via a secure payment link. The Audit and The Blueprint are invoiced via PayPal in Australian dollars. Payment is required in full before delivery of any service.

3. Delivery The Playbook is delivered as a PDF within 24 hours of confirmed payment. The Audit is delivered as a written report within 5 business days of receiving the completed questionnaire. The Blueprint is delivered as a written plan within 3 business days of receiving the completed questionnaire.

4. Refunds No refunds are offered on The Playbook or any digital products. Customers can fully assess the Playbook at sweetsoursauce.com/playbook-preview before making any purchase decision. For The Audit and The Blueprint, no refunds are offered given the bespoke nature of the work. However, SSS will work with the customer until the delivered work fully meets their expectations.

5. Intellectual Property All audit documents delivered by Sweet Sour Sauce become the property of the client upon payment. Sweet Sour Sauce retains the right to use anonymised, non-identifying examples of audit findings for educational or marketing purposes.

6. Confidentiality All client information, menu content and business details shared with Sweet Sour Sauce are treated as confidential and will not be shared with third parties.

7. Limitation of Liability Sweet Sour Sauce provides recommendations based on established consumer psychology research. Results are not guaranteed. Sweet Sour Sauce is not liable for business outcomes resulting from the implementation or non-implementation of audit recommendations.

8. Governing Law These terms are governed by the laws of New South Wales, Australia.

9. Contact For any questions regarding these terms, contact consult@sweetsoursauce.com