Terms and Conditions

Last updated: April 2026

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://sweetsoursauce.com website (the “Service”) operated by Web Design (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Services Sweet Sour Sauce provides consumer psychology consulting services including menu audits, pricing structure reviews and service description rewrites. All services are delivered remotely as written documents via email.

2. Payment Payment is required in full before delivery of the complete audit document. Payment is accepted via PayPal invoice in Australian dollars. The free sample provided prior to payment does not constitute delivery of the full service.

3. Delivery Full audit documents are delivered within 5 business days of confirmed payment. Choice Architecture Reviews are delivered within 3 business days. Service Language Rewrites are delivered within 5 business days.

4. Refunds Because clients receive a free sample of the work before committing to payment, refunds are not offered after the full audit has been delivered. If you believe the delivered audit does not meet the standard demonstrated in the sample, contact us at consult@sweetsoursauce.com within 7 days of delivery and we will review and revise at no additional charge.

5. Intellectual Property All audit documents delivered by Sweet Sour Sauce become the property of the client upon payment. Sweet Sour Sauce retains the right to use anonymised, non-identifying examples of audit findings for educational or marketing purposes.

6. Confidentiality All client information, menu content and business details shared with Sweet Sour Sauce are treated as confidential and will not be shared with third parties.

7. Limitation of Liability Sweet Sour Sauce provides recommendations based on established consumer psychology research. Results are not guaranteed. Sweet Sour Sauce is not liable for business outcomes resulting from the implementation or non-implementation of audit recommendations.

8. Governing Law These terms are governed by the laws of New South Wales, Australia.

9. Contact For any questions regarding these terms, contact consult@sweetsoursauce.com